HoeMonkey Magazine

So here is a scenario I called a reputable Internet website for a double charge on my credit card for about 800 dollars just before the Holidays (Christmas for Christians) I called around 8:00pm PST and I ended up at an India call center where I could not understand the heavy accents from 3 separate people and they said it was a policy they have to authorize a sale first then charge later so a 400 dollar order became 800 dollars held up in my bank account. I asked them to remove the authorization from my card since they charge the money on a different credit card authorization. They said I would have to wait 3 to 4 days for the authorization to be dropped, just before Christmas day. Give me a break I can use that money for presents etc. So I decided to call my bank right after that 1 hour call and ended up in another India call center which was just as bad and they said that the Internet company is the one who would have to lift the authorization. SO nothing was done.

This is a common thing for larger companies to have their call centers in India from Dell to Verizon where they go through a little book trying to trouble shoot problem based on what a book says, but are companies really saving that much money in India verses having a call center in America or their prospective countries. Especially for technical support or computer support you will find an India Call Center just reads out of a book and doesn’t even know the product first hand and lets say they do not fix it the first time when you call again you have to go through the exact same process again and again until you can get transported to a real tech support representative back in the United States.

I think this is hurting companies more then helping using India call centers for the evenings help very little and confuses customers calling in just with the dialog accents alone. And most of these customer service people can not even help you they can only repeat the information on the screen and generalize what they are doing or repeat what an actual customer service rep is electronically texting to their computer screen which in itself seems moronic because why even have a middle man when I call a customer service support I want someone I can understand and help my needs and not read from a book of trouble shooting.